What it does?


  • Service level agreement (SLA) contract definition
  • Tight integration with E5-520 and E5-308 Ethernet Service Access Nodes
  • Standards-based performance metric collection
  • Support for third party Ethernet access devices
  • Early warning of SLA non-compliance through predictive analytics
  • Monthly SLA compliance reporting
  • Cloud-based SaaS hosted by Calix

If you work in Operations, you’ll use these tools:

  • Auto-discovery of Ethernet virtual circuit (EVC) configurations (E5 networks)
  • Customizable key performance indicators (KPIs)
  • SLA templates
  • Adaptive SLA calculations based on maintenance outages and natural disasters
  • Per-circuit and per-CoS analysis
  • Support for Y.1564 and RFC 2544 service activation tests

If you work in Customer Support, you’ll benefit from:

  • At-a-glance SLA performance indicators
  • Historical analysis of EVC performance
  • Per-circuit and per-CoS views
  • Service certification – service birth certificates

If you work in Customer Service or Marketing, you’ll benefit from:

  • Customized, private-label customer portals
  • User initiated SLA compliance reports
  • Integration with Compass Command Center