Overview:
- Service level agreement (SLA) contract definition
- Tight integration with E5-520 and E5-308 Ethernet Service Access Nodes
- Standards-based performance metric collection
- Support for third party Ethernet access devices
- Early warning of SLA non-compliance through predictive analytics
- Monthly SLA compliance reporting
- Cloud-based SaaS hosted by Calix
If you work in Operations, you’ll use these tools:
- Auto-discovery of Ethernet virtual circuit (EVC) configurations (E5 networks)
- Customizable key performance indicators (KPIs)
- SLA templates
- Adaptive SLA calculations based on maintenance outages and natural disasters
- Per-circuit and per-CoS analysis
- Support for Y.1564 and RFC 2544 service activation tests
If you work in Customer Support, you’ll benefit from:
- At-a-glance SLA performance indicators
- Historical analysis of EVC performance
- Per-circuit and per-CoS views
- Service certification – service birth certificates
If you work in Customer Service or Marketing, you’ll benefit from:
- Customized, private-label customer portals
- User initiated SLA compliance reports
- Integration with Compass Command Center